Effective Date: [03-01-2026]
At Kicowear, customer satisfaction is our priority. This Refund & Cancellation Policy explains the conditions under which orders can be cancelled, returned, or refunded.
1. Order Cancellation
Cancellation by Customer
- Orders can be cancelled before they are shipped.
- Once the order has been dispatched, it cannot be cancelled.
- To cancel an order, please contact us immediately at:
📧 Email: [your email]
📞 Phone: [your number]
Cancellation by Kicowear
We reserve the right to cancel an order in cases such as:
- Product out of stock
- Incorrect pricing or product information
- Payment issues
- Suspected fraudulent activity
In such cases, a full refund will be issued.
2. Return Policy
We accept returns only under the following conditions:
- You received a damaged, defective, or wrong product
- The return request is raised within 48 hours of delivery
- The product is unused, unwashed, and in original packaging with tags intact
❌ Returns will not be accepted for:
- Size issues
- Colour variations due to lighting or screen resolution
- Used or washed products
- Products damaged after delivery
3. Refund Policy
- Once the returned product is received and inspected, we will notify you.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges (if any) are non-refundable.
4. Exchange Policy
- Exchanges are allowed only for damaged or incorrect items.
- Exchange requests are subject to product availability.
- If the replacement product is unavailable, a refund will be issued.
5. Return Shipping
- If the return is due to our error (damaged or incorrect product), return shipping costs will be covered by Kicowear.
- For any other approved returns, the customer may be responsible for return shipping charges.
6. How to Request a Refund or Return
To request a refund, return, or cancellation:
- Contact our support team within 48 hours of delivery
- Share your Order ID, product details, and clear photos (if damaged)
- Our team will review and guide you through the process
7. Policy Updates
Kicowear reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be updated on this page.
8. Contact Us
For any questions related to refunds or cancellations, please contact us:
📧 Email: [kicowear@gmail.com]
📞 Phone: [+91 9759333383]
